FAQ
Frequently Asked Questions (FAQ)
1. How can I contact customer support?
- For any inquiries or assistance, please email us at halfdayoff.co@gmail.com. Our customer support team is available to help you Monday through Friday, from 9:00 AM to 5:00 PM Bangkok time (UTC+7).
2. What is your shipping policy?
- We offer standard shipping within Thailand and internationally. Orders are typically processed and shipped within 1-3 business days. For more information, please visit our Shipping Policy page.
3. What is your exchange policy?
- Requests for exchanges must be submitted within 14 days of receiving your order. Items must be in original condition with original packaging. For more details, please refer to our Exchange Policy.
4. Do you offer refunds?
- We do not offer refunds back to credit cards. However, we provide store credits for eligible exchanges. Please see our Exchange Policy for more information.
5. How do I organize an exchange?
- To organize an exchange, please email us at halfdayoff.co@gmail.com. Ensure to use a registered postal service for returns and keep tracking details for reference.
6. How long does it take to process an exchange?
- Once we receive your return, please allow up to 5-7 business days for processing. You will receive an email notification once your exchange has been shipped.
7. Are returns free?
- The shipping cost for returning items for exchange is not covered or reimbursed by halfdayoff.co.
8. Can I cancel or modify my order?
- We strive to process orders quickly, but if you need to cancel or modify your order, please contact us immediately at halfdayoff.co@gmail.com. We'll do our best to accommodate your request if the order hasn't been processed yet.
9. How can I stay updated on new arrivals and promotions?
- To stay updated on our latest arrivals, promotions, and exclusive offers, sign up for our newsletter on our website or follow us on our social media channels.